Cancellation policy
Purchase Options & Cancellation Policy
At CA Collects, we strive to provide accurate product information and timely order fulfillment. By placing an order, you agree to the following cancellation policy.
In-Stock Items
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Orders for in-stock items may be canceled before they have been shipped.
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Once an order has shipped, it cannot be canceled and must follow our Return & Refund Policy.
Pre-Orders
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Pre-order items reserve inventory in advance and are not currently in stock.
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Pre-order cancellation requests are reviewed on a case-by-case basis.
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Estimated arrival dates are provided by manufacturers and are subject to change without notice.
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Manufacturer delays, production delays, shipping delays, customs delays, or release date changes do not automatically qualify an order for cancellation.
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Once a pre-order item is ready to ship, cancellation requests may no longer be accepted.
Combined Orders
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Orders containing multiple pre-order items may be held until all items are available.
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Orders containing both in-stock and pre-order items may be held until all items are available.
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Customers who wish to receive items separately should place separate orders.
Order Changes
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Requests to change shipping addresses, quantities, or products must be submitted before an order has been processed for shipment.
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We will do our best to accommodate changes but cannot guarantee modifications after an order has been placed.
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Customers are responsible for providing accurate shipping information at checkout.
Contact
If you have any questions regarding your order, please contact us at:
Email: contact@cacollects.co
Website: cacollects.co