Shipping policy

Shipping Policy
Thank you for shopping with CA Collects.

Ship-From Location
All orders ship from: 11807 Westheimer Road, Suite 550 PMB 345, Houston, Texas 77077, United States.

Processing Time

  • Orders are typically processed within 1–2 business days after payment is received.
  • Orders placed on weekends or holidays may require additional processing time.

Shipping Methods

  • Orders are shipped using USPS, DHL, and other available shipping providers.
  • Shipping timeframes shown at checkout are estimates and are not guaranteed.

Domestic & International Delivery Times

  • United States: total estimated delivery time of 2–9 business days from the date your order is placed (this already includes processing time).
  • International orders (including Canada, the United Kingdom, Germany, Hong Kong, Japan, Malaysia, Singapore, the United Arab Emirates and more): total estimated delivery time of 4–22 business days from the date your order is placed (this already includes processing time).

Tracking Information

  • Tracking information will be provided once your order has shipped.
  • Please allow up to 24–48 hours for tracking updates to appear after shipment.

Preorder Items

  • Preorder products are not currently in stock and are reserved in advance.
  • Release dates and estimated arrival times are subject to manufacturer schedules and may change without notice.
  • Orders containing multiple preorder items will be held until all items are available.
  • Orders containing preorder and in-stock items will be held until all items are available.
  • Customers who would like items shipped separately should place separate orders.

Damaged, Lost, or Delivered Packages

  • Once a package leaves our facility, CA Collects is not responsible for any damage that may occur during transit by the shipping carrier.
  • Once a package is marked as delivered, CA Collects is not responsible for any loss, theft, or damage that may occur after delivery.
  • CA Collects is not responsible for shipping delays due to weather, customs, or any other circumstances outside of our control.
  • For sealed items such as box-packaged diecast models and Hot Wheels sealed cases, we inspect outer packaging only. We do not open or inspect the interior of factory-sealed products, as doing so would damage factory and collector seals. CA Collects is not responsible for any internal damage or defects that are not visible without breaking the factory seal.
  • If your order arrives damaged, please contact us within 3 business days of delivery at contact@cacollects.co with photos of the item, packaging, and shipping box.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping information at checkout.
  • Orders returned due to an incorrect or undeliverable address may be subject to additional shipping charges before reshipment.
  • Refused deliveries may be subject to shipping charges and fees deducted from any refund.

Questions
For shipping questions or support, please contact:
Email: contact@cacollects.co
Website: cacollects.co