Refund policy

Return & Refund Policy

Returns
We accept returns within 30 days of delivery for eligible items. For EU customers, the 30-day return window begins from the date of delivery of the last item in the order and is extended if it ends on a weekend or public holiday.

To qualify for a return:

  • Item must be unused, unopened, and in original condition.
  • Item must include all original packaging, accessories, and protective materials.
  • Item must be returned in the same condition it was received.
  • Customer is responsible for return shipping costs unless the item arrived damaged or incorrect.

EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 30 days without giving any reason, starting from the date you receive the last item of your order. To exercise this right, contact us at contact@cacollects.co before the withdrawal period expires. EU customers may also cancel their order at any time before it has been fulfilled.
This right of withdrawal applies to preorder items in the same way it applies to in-stock items once they have been delivered to you.

Non-Returnable / Final Sale Items
The following items are not eligible for returns, except where the EU Right of Withdrawal above applies:

  • Preorder items
  • Final sale or clearance items
  • Opened products showing signs of use
  • Products damaged after delivery due to misuse, mishandling, or improper storage

Acrylic Product Notice
Many acrylic display products include a removable protective film on one or both sides to protect against scratches during shipping.

  • Protective film must be removed before reporting scratches or defects.
  • Minor packaging wear that does not affect the product itself may not qualify for replacement.
  • Protective film damage is not considered product damage.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 3 days of delivery and include:

  • Order number
  • Photos of the item
  • Photos of the product packaging
  • Photos of the shipping box

Failure to provide photos may delay or prevent claim approval.

Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method. We do not charge a restocking fee on approved returns. Refunds are typically processed within 5 business days of approval.

  • Original shipping charges are non-refundable unless the error was caused by CA Collects.
  • Refused deliveries or orders returned due to an incorrect address provided by the customer may be subject to shipping charges and fees deducted from any refund.

Exchanges
We offer exchanges for eligible unused, unopened items within the 30-day return window for U.S. customers only. Contact us at contact@cacollects.co to arrange an exchange. Exchanges are not available for international orders; international customers may request a return for a refund under the policy above.

Delivered Packages
Once a package is marked as delivered by the carrier, CA Collects is not responsible for theft, loss, damage, or delays occurring after delivery.

Preorders
Preorder items reserve inventory specifically for the customer and are generally considered final sale, except where the EU Right of Withdrawal above applies.

  • Estimated arrival dates are subject to manufacturer schedules and may change without notice.
  • Release dates provided by manufacturers are estimates and are not guaranteed.
  • Preorder cancellations may be approved at CA Collects' discretion.

Contact
Email: contact@cacollects.co
Website: cacollects.co